Spectrum collects, maintains and disseminates information that enables people to make informed choices related to 2SLGBTQIA+ issues.
Inclusion in the database listed on the Website is free and is not dependent upon the purchase of a membership, products or separate advertising space from Spectrum.
The database includes organizations or programs primarily located in or serving the area that:
• Provide a direct service to the public
• Are networks or coalitions of direct service providers
• Are involved in licensing, planning or coordinating direct services
• Are not-for-profit, community-based or government organizations
• Are commercial organizations that provide first priority services not offered by the non-profit sector
• Are commercial organizations licensed by the government or with special contractual agreements to operate long term care facilities, child care centres and certain home care services
Organizations must be owned, operated, and/or managed by 2SLGBTQIA+ people or demonstrate that they have done training in serving 2SLGBTQIA+ people.
Spectrum reserves the right to exclude from the database any organization that it has, in its own discretion, adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.
Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates.
Spectrum reserves the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body or with other organizations in the database providing similar services, or with Spectrum itself.
Inclusion of an organization and information about its programs and services on the Website does not imply endorsement by Spectrum nor does exclusion indicate lack of endorsement.
Links to other websites are provided to help users locate other Internet resources that may be of interest. Parties other than Spectrum independently developed these other Websites and therefore Spectrum does not assume responsibility for the content of any third party Website, nor does it make any representation or warranty of any kind regarding any third-party Website including, without limitation, (i) regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party Websites, (ii) regarding the merchant-ability and fitness for a particular purpose of any material, content, software, goods, or services located at or made available through such third-party Websites, or (iii) that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be free from viruses or other harmful components.
In providing links to other Websites, Spectrum is not acting as a publisher or disseminator of the material contained on these other Websites and does not seek to control the content of, or maintain any type of editorial control over, such Websites. A link to another Website should not be construed to mean that Spectrum is associated with or is legally authorized to use any trademark, trade name, logo or copyrighted symbol that may be reflected in the link or the description of the link to such other Websites. In addition, the mention of another party or its products or services on the Website should not be construed as an endorsement of that party or its products or services.
The information on the Website is provided for information purposes only. It is not intended to provide medical, legal or professional advice whatsoever and should not be relied upon in that respect.
THE WEBSITE AND THE CONTENT IS PROVIDED “AS IS”. WHILE SPECTRUM ENDEAVOURS TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, SPECTRUM MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE AND THE CONTENT INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION OR WARRANTY THAT (I)
THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEBSITE WILL BE FIT FOR A PARTICULAR PURPOSE, (II) THE WEBSITE OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY, (III) THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, (IV) THAT DEFECTS OR ERRORS IN THE WEBSITE OR THE CONTENT, BE IT HUMAN OR COMPUTER ERRORS, WILL BE CORRECTED, (V) THAT THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS, AND (VI) THAT COMMUNICATIONS TO OR FROM THE WEBSITE WILL BE SECURE AND/OR NOT INTERCEPTED.
Spectrum encourages organizations to notify Spectrum of service changes throughout the year. Spectrum reserves the right to verify each change with the service provider.
The amount of detail, the language used and the presentation of information in describing a service or organization is at the discretion of Spectrum.
Changes submitted may not appear automatically or immediately on the Website. Changes may be verified and processed by staff.
Spectrum encourages organizations to use the Website as a central collection of quality information.
While Spectrum encourages links to the Website, it does not wish to be linked to or from any third-party Website which contains, posts or transmits any unlawful information of any kind, including, without limitation, any content i) that constitutes or encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, national or international law or regulation; ii) that may be damaging or detrimental to the activities, operations, credibility or integrity of Spectrum; or iii) that contains, posts or transmits any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights.
Spectrum reserves the right to prohibit or refuse to accept any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website upon the request of Spectrum.
The framing, mirroring and deep-linking of the Website or any of its Content in any form and by any method is strictly prohibited. You may not cause any advertisement including any pop-up or banner advertisement to appear at, or on, or after exiting, the Website.
Spectrum Complaints Procedure
Spectrum is committed to the highest standards of conduct, and acknowledges the right of the public to provide feedback when dissatisfied with a service. Spectrum further believes that by encouraging this important feedback, there is an opportunity to learn and improve for the future.
You can contact us by:
Email:firstname.lastname@example.org Complaints received by email will immediately be documented. For your complaint to be considered valid, you must include your name and the date the incident took place in your email and a brief description of the complaint. Your complaint will be forwarded to the supervisor or manager, who will address your concerns as soon as possible.
210-283 Duke Street West
Kitchener, ON N2H 3X7
Complaints received in writing will immediately be documented. For your complaint to be considered valid, you must include your name, the date the incident took place and a brief description of the complaint in your correspondence. Your complaint will be forwarded to the supervisor or manager, who will address your concerns as soon as possible.
Confidentiality Spectrum ensures that all complaint information will be handled in a timely, sensitive and confidential manner, and the organization will follow any relevant data protection requirements.
Continuous Improvement Spectrum is committed to addressing concerns about its service, and the data gathered will act as a foundation for continuous improvement.